Enterprise-grade operations leadership. Without the enterprise-grade overhead.

The Problem

Your company has outgrown its operations. Revenue is real, the team is stretched, and the gaps are showing — in customer service, shared services, sales tools, or the twelve other places transformation work keeps getting pushed to next quarter.

A full-time COO fixes this. It also costs $300K–$500K a year in salary alone, takes months to recruit, and locks you into a role you may only need at full capacity for a year or two.

Fractional support closes the same gap, on a timeline and budget that match where you actually are.

What You Get

30 years of enterprise operations leadership — built inside companies like Nationwide, DSW, and Chase — applied directly to your business, on the days and scope you need it.

Growth strategy and opportunity identification. Clear-eyed assessment of where the business is leaking time, money, or customers, and a prioritized plan to fix it.

Shared services design and buildout. Turning siloed functions into a shared operating model without breaking what's already working.

Operations transformation. AI-enabled process redesign for organizations under pressure to cut cost without cutting quality.

Post-funding and post-merger integration. Standing up ops infrastructure fast enough to keep pace with a raise, an acquisition, or a new contract.

Change management for technology implementations. Core system replacements and AI tooling rollouts fail on the people side more often than the tech side. This is the part most vendors don't cover.

Who This Is For

• Small and Mid-market organizations with a scaling gap

• Organizations with transformation programs but no bandwidth — or appetite — for a full-time executive hire

• Leadership teams looking for hands-on experience bridging strategy and execution

About Gretchen Bond

Gretchen Bond is the founder of Performance Bridge Consulting, a fractional COO and strategy-to-execution practice based in Dublin, Ohio. She has spent more than thirty years in enterprise operations leadership, most recently leading the five departments that made up the newly formed Customer Operations function at CAS, a division of the American Chemical Society, spanning customer support, identity management, and sales operations.

Earlier in her career, she directed a $9.2 million partner integration spanning sales, marketing, technology, customer service, product, and finance, converting more than 1,000 customer contracts within a year with zero customer disruption. Her background also includes operations and technology leadership at Nationwide, DSW, and Affinion Group, spanning financial services, retail, and subscription-based business models.

Gretchen holds an M.S. in Labor & Human Resources from The Ohio State University's Fisher College of Business and is a certified Project Management Professional (PMP) and ITIL practitioner. In 2026, she founded Performance Bridge Consulting to bring that same discipline to growth-stage companies and portfolio operators ensuring good strategy turns into execution, not something that just lives in a deck.