Enterprise-grade operations leadership. Without the enterprise-grade overhead.

The Problem

Your company has outgrown its operations. Revenue is real, the team is stretched, and the gaps are showing — in customer service, shared services, sales tools, or the twelve other places transformation work keeps getting pushed to next quarter.

A full-time COO fixes this. It also costs $300K–$500K a year in salary alone, takes months to recruit, and locks you into a role you may only need at full capacity for a year or two.

Fractional support closes the same gap, on a timeline and budget that match where you actually are.

What You Get

30 years of enterprise operations leadership — built inside companies like Nationwide, DSW, and Chase — applied directly to your business, on the days and scope you need it.

Growth strategy and opportunity identification. Clear-eyed assessment of where the business is leaking time, money, or customers, and a prioritized plan to fix it.

Shared services design and buildout. Turning siloed functions into a shared operating model without breaking what's already working.

Claims and ops transformation. AI-enabled process redesign for organizations under pressure to cut cost without cutting quality.

Post-funding and post-merger integration. Standing up ops infrastructure fast enough to keep pace with a raise, an acquisition, or a new contract.

Change management for technology implementations. Core system replacements and AI tooling rollouts fail on the people side more often than the tech side. This is the part most vendors don't cover.

Who This Is For

• Small and Mid-market growing companies with scaling gap

• Organizations with transformation programs but no bandwidth — or appetite — for a full-time executive hire

• Leadership teams looking for hands-on experience bridging strategy and execution

About Gretchen Bond

Gretchen has spent three decades inside the operations of insurance, financial services, and technology organizations — not consulting on them from a distance. She has directed IT capability strategy for Nationwide Financial, led a $72M lending systems re-platform for Nationwide Bank, run a globally distributed 60-person team at Affinion, and drove an AI-enabled enterprise-wide Customer Operations transformation at CAS, a division of the American Chemical Society.

She holds a Master's in Labor & Human Resources from The Ohio State University's Fisher College of Business.